Cancellation policy

Purchase Option Cancellation Policy

1. Order Cancellation Before Shipment

• You can cancel your order at no cost if it has not been shipped.

• Contact us immediately via email or customer support to request a cancellation.

2. Order Cancellation After Shipment

• Once the order has been shipped, cancellations are not possible.

3. Custom and Pre-Order Items

• Orders for custom-made or pre-order items cannot be canceled after confirmation.

4. Refund Process for Approved Cancellations

• Refunds will be processed within 5-7 business days.

• Refunds will be issued to the original payment method.

5. Non-Refundable Fees

• Shipping fees, taxes, and import duties (if applicable) are non-refundable.

For questions or assistance, contact our customer support team : customer.service@jung-watch.com