Legal notice

Specified Commercial Transactions Law Statement


Seller

JUNG LLC

Responsible Representative

Dupuis Usage Dupuis Jung Frederic Albert


Business Address

Taito-ku, Yanaka 5-4-1

Tokyo, 110-0001

Japan 


Contact Information

• Phone Number: 090-6543-3996

Please note that inquiries via phone are not supported. Kindly contact us via email.

• Email Address: info@jung-watch.com

• Contact Form: https://www.jung-watch.com/pages/contact


Sales Price

The sales price is listed on each product page.

 

Additional Charges

• Consumption tax is applicable for customer living in Japan only.

- For customers in Japan: All prices include Japanese consumption tax.

- For customers outside Japan: As JUNG LLC is based in Japan, our international prices are shown excluding tax. Local VAT, customs duties, and import taxes may be applied by your country’s customs office and will be collected upon delivery by the carrier. These charges remain the customer’s responsibility.

As a guide, approximate charges for a JUNG watch shipped via EMS Japan Post (for USA: Yu-Global Express) are:

  • USA: ~4.2% duty + avg. ~7% VAT + $27 clearance fee
  • UK: ~4.5% duty + 20% VAT + £18–£20 clearance fee
  • Switzerland: ~4.5% duty + 7.7% VAT + CHF 20–25 clearance fee
  • UAE: ~5% import duty + 5% VAT
  • EU: ~4.5% duty + 17~27% VAT + €15–€20 clearance fee

STANDARD VAT RATES IN EUROPE

  • Luxembourg: 17%
  • Germany: 19%
  • France: 20%
  • United Kingdom (post-Brexit): 20%
  • Spain, Belgium, Netherlands, Cyprus, Latvia, Lithuania, Estonia: 21%
  • Greece, Austria, Italy, Slovakia, Czechia: 22%
  • Poland, Portugal, Ireland, Slovenia: 23%
  • Finland: 24%
  • Croatia, Denmark, Sweden: 25%
  • Hungary: 27%

 These examples are for reference only. Actual exact fees vary by country and are determined by local customs authorities.

 

Warranty

Every watch comes with a 1-year international warranty, and we are pleased to offer an additional 2 years of complimentary extended warranty for purchases made through our official JUNG website, providing a total of 3 years of worldwide protection.

  • This warranty applies only to the original purchaser and is not transferable in case of resale.

Experience timeless craftsmanship with complete confidence.

The 3-year international warranty begins from the date of purchase and covers any manufacturing defects.
Please note, however, that the following are not covered under the warranty:

  • Accidental scratches or damage
  • Water damage caused by operating the chronograph pushers underwater outside the watch’s water-resistance specifications
  • Damage caused by abnormal or improper use
  • Opening the back case by yourself (which voids the water resistance)

The warranty covers the proper functioning of the movement, battery, buttons, and silicone band under normal usage conditions.

As a chronograph, we strictly request that you do not activate the pushers while the watch is submerged, as this can compromise the water resistance and cause damage not covered by the warranty.

If any issues arise during the warranty period, please feel free to contact us.
We will be happy to provide prompt support.

 

Shipping fees 

• Japan: FREE

• International: FREE

Shipped via EMS (or Yu-Global Express for USA) with:

• Tracking number

• Full insurance

Delivery: ~4 to 10 working days (customs delays possible).

(please refer to the shipping page for details)

• Customs duties and import taxes (to be paid by the customer)


Payment Methods

• Credit card (Visa, Master Card...)

• PayPal

• KOMOJU (including Paidy)

• Other digital payment methods


Payment Timing

Payment is confirmed at the time of order placement.


Delivery Timing

• Orders will be shipped within 5 days after payment is confirmed.

• Delivery time varies depending on the destination for international shipping.


Returns and Exchanges

• Change your mind? Return your watch within 7 days of delivery — unworn and sealed — for a full refund.

• If you receive a defective item, please contact us within 7 days after receiving the product.


Return Shipping Costs

• If the item is defective, we will cover the return shipping costs.

• For other reasons, the customer is responsible for the return shipping costs.


Order Quantity Limitations

Certain products may have quantity limitations, which will be indicated on the product page.


Sales Conditions

• We ship domestically in Japan and internationally.

• For international orders, the customer is responsible for customs duties and import taxes.


Other Information

If you have any questions, please contact us using the details provided above.