FREQUENTLY ASKED QUESTIONS

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Title

Last updated: August 2025

GENERAL

What is our return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 7 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the Japan Post EMS's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do we have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

SHIPPING DETAILS

How long does shipping take?

We ship via EMS (Express Mail Service) for fast, reliable international delivery. All shipments are fully insured for your peace of mind. Delivery times vary depending on your location and chosen shipping method, but orders typically arrive within 4 to 10 business days after dispatch.

How much does shipping cost?

We offer FREE international shipping via EMS (Express Mail Service).

Do you ship to P.O. boxes?

No, we do not ship to P.O. boxes. Please provide a complete physical address to ensure safe and reliable delivery.

ABOUT OUR PRODUCTS

Does my JUNG watch have a serial number?

Yes. Each JUNG watch features a unique engraved serial number, underscoring its authenticity and limited production. This number is discreetly located on the case back and serves as your timepiece’s unique identity.

Are JUNG watches water-resistant?

Yes. All JUNG watches are water-resistant to 50 meters (5 ATM), making them suitable for everyday wear, including swimming and showering. However, they are not designed for scuba diving or high-impact water sports. Always ensure the crown is securely pushed in or screwed down before exposure to water.

As a chronograph, we strictly request that you do not activate the pushers while the watch is submerged, as this can compromise the water resistance and cause damage not covered by the warranty.

Will the watch and band fit my wrist?

Each product page provides detailed size information to help you ensure it fits perfectly. The JUNG watch case measures 49 mm x 43 mm, and the band fits wrists from 160 mm to 210 mm. 

What is the material of this product?

Our products are crafted from brushed and polished 316L surgical-grade stainless steel, paired with scratch-resistant, anti-reflection sapphire glass for exceptional clarity and durability. 

They feature a premium silicone strap with an anti-dust treatment for comfort and longevity, and are assembled with precision stainless steel screws to ensure lasting strength and reliability.

How do I care for this product?

Wipe the stainless steel with a soft cloth; use mild soap and water if needed, then dry thoroughly. Rinse the silicone strap with fresh water and pat dry. 

Check screws periodically for tightness, avoiding overtightening. Always dry the watch and strap if exposed to water or sweat.

Can I see this product in other colors?

Our J43C-01 models are available in three variations:

Black – Black dial with black/orange silicone strap

W/B – White dial with black/orange silicone strap

White – White dial with white/orange silicone strap

Is there a User Manual?

Yes, we provide user manuals in PDF format in 9 languages on our USER MANUAL page.
For more details, please visit: https://www.jung-watch.com/pages/user-manual

SERVICE & WARRANTY

Why is the serial number important?

The serial number is required for warranty registration, servicing, and authenticity verification. Please keep a record of your watch’s serial number, placed between the 2 lugs at 6 o'clock, and include it in any service or warranty inquiries.

How long is the warranty?

All JUNG watches come with a 1-year international warranty, plus 2 additional years when purchased directly from our official website — for a total of 3 years of international coverage. 

The 3-year international warranty begins from the date of purchase.

What does the warranty cover?

Our warranty covers manufacturing defects in materials and workmanship. Please note, however, that the following are not covered under the warranty:

  • Accidental scratches or damage
  • Water damage caused by operating the chronograph pushers underwater outside the watch’s water-resistance specifications
  • Damage caused by abnormal or improper use
  • Opening the back case by yourself (which voids the water resistance)

The warranty covers the proper functioning of the movement, battery, buttons, and silicone band under normal usage conditions.

If any issues arise during the warranty period, please feel free to contact us. We will be happy to provide prompt support.

As a chronograph, we strictly request that you do not activate the pushers while the watch is submerged, as this can compromise the water resistance and cause damage not covered by the warranty.

How do I request a warranty repair?

If your watch requires service under warranty, please contact our customer service, customer.service@jung-watch.com with your proof of purchase and a description of the issue. We will provide instructions for secure and insured shipping to our authorised service centre.

Is servicing available after the warranty expires?

Yes. We offer paid servicing and repairs using original parts to ensure your JUNG watch maintains its quality and performance for years to come. Shipping fees are at the customer’s charge.

How often should I service my JUNG watch?

We recommend a full service every 3–5 years, depending on usage and conditions, to ensure optimal accuracy and longevity. This can be carried out at any reputable watch store or authorised service centre.

BUYING A JUNG

What payment methods do you accept?

We accept all major credit and debit cards through Shopify Payments, including Visa, Mastercard, and American Express. You can also check out with Shop Pay, Apple Pay, Google Pay, or PayPal for faster, secure transactions.

Do you offer installment payment options?

We offer installment payment options under certain conditions. 

JAPAN customers can pay in installments with Paidy at checkout.

  • U.S. customers can use installment payments via our partner: Chrono24.com
  • INTERNATIONAL customers can use a Credit Card that offers installment payment options.

Is my payment information secure?

Our online store is built on Shopify, a trusted global e-commerce platform used by millions of brands. 

All payments are processed through SSL-encrypted checkout and handled by secure providers like Visa, Mastercard, PayPal, Apple Pay...

HOW TO REACH US

How can I contact customer service?

You can reach our customer service team by emailing at customer.service@jung-watch.com

When can I contact you?

You can contact us anytime via our contact form or email. 

Our team will review your inquiry and respond within 24 hours, Monday through Sunday.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@jung-watch.com

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 

JUNG LLC
5-4-1 Yanaka
Taito-ku, 100-0001 Tokyo
Japan

 

IMPORT DUTIES & TAXES

Do I need to pay extra taxes or import duties?

- For customers in Japan: All prices include Japanese consumption tax.

 

- For customers outside Japan: As JUNG LLC is based in Japan, our international prices are shown excluding tax. Local VAT, customs duties, and import taxes may be applied by your country’s customs office and will be collected upon delivery by the carrier. These charges remain the customer’s responsibility.

 

As a guide, approximate charges for a JUNG watch shipped via EMS Japan Post are:

  • UK: ~4.5% duty + 20% VAT + £18–£20 clearance fee
  • USA: Under $800 usually duty-free (above $800,~4.2% duty) until August 29, 2025
  • Switzerland: ~4.5% duty + 7.7% VAT + CHF 20–25 clearance fee
  • UAE: ~5% import duty + 5% VAT
  • EU: ~4.5% duty + 17~27% VAT + €15–€20 clearance fee

 

STANDARD VAT RATES IN EUROPE

  • Luxembourg: 17%
  • Germany: 19%
  • France: 20%
  • United Kingdom (post-Brexit): 20%
  • Spain, Belgium, Netherlands, Cyprus, Latvia, Lithuania, Estonia: 21%
  • Greece, Austria, Italy, Slovakia, Czechia: 22%
  • Poland, Portugal, Ireland, Slovenia: 23%
  • Finland: 24%
  • Croatia, Denmark, Sweden: 25%
  • Hungary: 27%

 

 These examples are for reference only. Actual exact fees vary by country and are determined by local customs authorities.

 

GENERAL

What is our return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 7 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the Japan Post EMS's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do we have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

ABOUT OUR PRODUCTS

Does my JUNG watch have a serial number?

Yes. Each JUNG watch features a unique engraved serial number, underscoring its authenticity and limited production. This number is discreetly located on the case back and serves as your timepiece’s unique identity.

Are JUNG watches water-resistant?

Yes. All JUNG watches are water-resistant to 50 meters (5 ATM), making them suitable for everyday wear, including swimming and showering. However, they are not designed for scuba diving or high-impact water sports. Always ensure the crown is securely pushed in or screwed down before exposure to water.

As a chronograph, we strictly request that you do not activate the pushers while the watch is submerged, as this can compromise the water resistance and cause damage not covered by the warranty.

Will the watch and band fit my wrist?

Each product page provides detailed size information to help you ensure it fits perfectly. The JUNG watch case measures 49 mm x 43 mm, and the band fits wrists from 160 mm to 210 mm. 

What is the material of this product?

Our products are crafted from brushed and polished 316L surgical-grade stainless steel, paired with scratch-resistant, anti-reflection sapphire glass for exceptional clarity and durability. 

They feature a premium silicone strap with an anti-dust treatment for comfort and longevity, and are assembled with precision stainless steel screws to ensure lasting strength and reliability.

How do I care for this product?

Wipe the stainless steel with a soft cloth; use mild soap and water if needed, then dry thoroughly. Rinse the silicone strap with fresh water and pat dry. 

Check screws periodically for tightness, avoiding overtightening. Always dry the watch and strap if exposed to water or sweat.

Can I see this product in other colors?

Our J43C-01 models are available in three variations:

Black – Black dial with black/orange silicone strap

W/B – White dial with black/orange silicone strap

White – White dial with white/orange silicone strap

Is there a User Manual?

Yes, we provide user manuals in PDF format in 9 languages on our USER MANUAL page.
For more details, please visit: https://www.jung-watch.com/pages/user-manual

BUYING A JUNG

What payment methods do you accept?

We accept all major credit and debit cards through Shopify Payments, including Visa, Mastercard, and American Express. You can also check out with Shop Pay, Apple Pay, Google Pay, or PayPal for faster, secure transactions.

Do you offer installment payment options?

We offer installment payment options under certain conditions. 

JAPAN customers can pay in installments with Paidy at checkout.

  • U.S. customers can use installment payments via our partner: Chrono24.com
  • INTERNATIONAL customers can use a Credit Card that offers installment payment options.

Is my payment information secure?

Our online store is built on Shopify, a trusted global e-commerce platform used by millions of brands. 

All payments are processed through SSL-encrypted checkout and handled by secure providers like Visa, Mastercard, PayPal, Apple Pay...

SHIPPING DETAILS

How long does shipping take?

We ship via EMS (Express Mail Service) for fast, reliable international delivery. All shipments are fully insured for your peace of mind. 

Delivery times vary depending on your location and chosen shipping method, but orders typically arrive within 4 to 10 business days after dispatch.

How much does shipping cost?

We offer FREE international shipping via EMS (Express Mail Service).

Do you ship to P.O. boxes?

No, we do not ship to P.O. boxes. Please provide a complete physical address to ensure safe and reliable delivery.

SERVICE & WARRANTY

Why is the serial number important?

The serial number is required for warranty registration, servicing, and authenticity verification. Please keep a record of your watch’s serial number, placed between the 2 lugs at 6 o'clock, and include it in any service or warranty inquiries.

How long is the warranty?

All JUNG watches come with a 1-year international warranty, plus 2 additional years when purchased directly from our official website — for a total of 3 years of international coverage. 

The 3-year international warranty begins from the date of purchase.

What does the warranty cover?

Our warranty covers manufacturing defects in materials and workmanship. Please note, however, that the following are not covered under the warranty:

  • Accidental scratches or damage
  • Water damage caused by operating the chronograph pushers underwater outside the watch’s water-resistance specifications
  • Damage caused by abnormal or improper use
  • Opening the back case by yourself (which voids the water resistance)

The warranty covers the proper functioning of the movement, battery, buttons, and silicone band under normal usage conditions.

If any issues arise during the warranty period, please feel free to contact us. We will be happy to provide prompt support.

As a chronograph, we strictly request that you do not activate the pushers while the watch is submerged, as this can compromise the water resistance and cause damage not covered by the warranty.

How do I request a warranty repair?

If your watch requires service under warranty, please contact our customer service, customer.service@jung-watch.com with your proof of purchase and a description of the issue. We will provide instructions for secure and insured shipping to our authorised service centre.

Is servicing available after the warranty expires?

Yes. We offer paid servicing and repairs using original parts to ensure your JUNG watch maintains its quality and performance for years to come. Shipping fees are at the customer’s charge.

How often should I service my JUNG watch?

We recommend a full service every 3–5 years, depending on usage and conditions, to ensure optimal accuracy and longevity. This can be carried out at any reputable watch store or authorised service centre.

HOW TO REACH US

How can I contact customer service?

You can reach our customer service team by emailing at customer.service@jung-watch.com

When can I contact you?

You can contact us anytime via our contact form or email. 

Our team will review your inquiry and respond within 24 hours, Monday through Sunday.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@jung-watch.com

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 

JUNG LLC
5-4-1 Yanaka
Taito-ku, 100-0001 Tokyo
Japan

 

IMPORT DUTIES & TAXES

Do I need to pay extra taxes or import duties?

- For customers in Japan: All prices include Japanese consumption tax.

 

- For customers outside Japan: As JUNG LLC is based in Japan, our international prices are shown excluding tax. Local VAT, customs duties, and import taxes may be applied by your country’s customs office and will be collected upon delivery by the carrier. These charges remain the customer’s responsibility.

 

As a guide, approximate charges for a JUNG watch shipped via EMS Japan Post are:

  • UK: ~4.5% duty + 20% VAT + £18–£20 clearance fee
  • USA: Under $800 usually duty-free (above $800,~4.2% duty) until August 29, 2025
  • Switzerland: ~4.5% duty + 7.7% VAT + CHF 20–25 clearance fee
  • UAE: ~5% import duty + 5% VAT
  • EU: ~4.5% duty + 17~27% VAT + €15–€20 clearance fee

 

STANDARD VAT RATES IN EUROPE

  • Luxembourg: 17%
  • Germany: 19%
  • France: 20%
  • United Kingdom (post-Brexit): 20%
  • Spain, Belgium, Netherlands, Cyprus, Latvia, Lithuania, Estonia: 21%
  • Greece, Austria, Italy, Slovakia, Czechia: 22%
  • Poland, Portugal, Ireland, Slovenia: 23%
  • Finland: 24%
  • Croatia, Denmark, Sweden: 25%
  • Hungary: 27%

 

 These examples are for reference only. Actual exact fees vary by country and are determined by local customs authorities.