FAQ

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The 3-year International Warranty begins from the day you receive your watch and covers any manufacturing defects. This warranty is valid worldwide.

If you happen to receive a defective model, please reach out to us

at customer.service@jung-watch.com and we will guide you through the process to obtain a replacement.

However, it's important to note that this warranty does not cover any scratches caused

by a third party or any damage resulting from the activation of the pushers (Chronograph function) underwater, on a wet wrist, or in a wet environment.

https://www.jung-watch.com/pages/international-warranty

Yes — you may return your watch within 7 days of delivery for a full refund, provided it remains unworn, in original condition, and with all protective seals intact. We want you to feel completely confident in your purchase.

Yes, our watches are engineered for water resistance up to 50 meters(SATM), ensuring durability during everyday water

encounters. Please be mindful that while the watch is a chronograph, engaging the pushers while submerged or on a moistened wrist is not recommended.

Such actions can cause irreversible harm to the

internal mechanisms.

Note that damages resulting from this are not protected under the warranty terms.

We are confident that you will receive your watch no later than a week after purchase.

Your watch is shipped via EMS - Japan's express international service, complete with a tracking number and premium insurance coverage for peace of mind.

IMPORTANT NOTIFICATIONS ABOUT SHIPPING.

The list of countries and territories that cannot

be delivered due to transportation route disruptions or other reasons:

Afghanistan, Andorra, Anguilla, Barbados, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Comoros Islands, Congo, East Timor, Equatorial Guinea, Eritrea, Eswatini, Fiji, Guyana, Honduras,Iceland, Kosovo, Lesotho, Malawi, Mali, Marshall Islands, Montenegro, Namibia, Niger, North Korea, Northern Mariana Islands, Palau, Paraguay, Russian Federation, Rwanda, Somalia, South Sudan, St. Pierre and Miquelon, Sudan, Syria, Turkmenistan, Yemen, Zambia, Zimbabwe.

We strongly advise against attempting to change the battery on your own.

Only a professional watch repair store should handle the battery replacement.

Your watch is waterproof up to 50 meters, and maintaining its functionality and waterproofing integrity requires specialized expertise.

To ensure proper resealing and waterproofing after battery replacement, the store will meticulously screw the back case onto the watch case using waterproofing techniques.

Ensure that the circumference of your wrist is compatible with the watch strap dimensions.

Our strap is designed to comfortably fit wrist sizes ranging from 16 centimeters (6.3 inches) to 21 centimeters (8.3 inches).

The name JUNG is the name of the founder Fred's mother. It shows his love and appreciation for his mother.

The logo resembles the Japanese numeral three (三), but expresses the fusion of two different elements to produce something new.

For more information, please refer to https://www.jung-watch.com/ja/pages/the-brand

We aimed to craft a simple and iconic design, drawing inspiration from the Japanese Zen aesthetic. The guiding principle was succinctly captured by the phrase 'Less is More.' We deliberately avoided superfluous features and decorative elements, focusing solely on providing the essential information necessary for the optimal use of the watch function.

Leveraging my expertise in car design, we sculpted a dynamic watch case that emphasizes clean lines and tension.

To infuse an element of intrigue, we introduced subtle movements through grooves on the dial.

These grooves interact with light and shadows, creating a captivating visual experience as you view the watch from different angles.

We opted for a quartz movement for several compelling reasons:

The reliability:

Quartz movements are highly reliable, especially for sports watches. They have a minimal manufacturing defect rate of around 1%. In contrast, mechanical movements can vary significantly, with defect rates ranging from 5% to 15%. When it comes to enduring the stress of sports activities, quartz watches are a safer bet due to their robustness and accuracy.

The precision:

The Miyota 6520 is a high-performance quartz chronograph movement known for its precision and durability. It offers an accuracy of $20 seconds per month. This movement features a sweeping central chronograph second hand with a frequency of 4 beats per second, which mimics the smooth motion of a mechanical

watch, while still providing the reliability and low maintenance of a quartz movement.

The low maintenance cost:

Maintaining a quartz movement is straightforward—just replace the battery when needed. In contrast, mechanical movement maintenance is costlier and requires attention every 48 hours if the watch isn't worn.

Yes, we provide user manuals in PDF format in 9 languages on our USER MANUAL page.

For more details, please visit: jung-watch.com/pages/user-manual

You can contact us via our website to:

https://www.jung-watch.com/pages/contact

or send us an email directly to customer.service@jung-watch.com

We respond to all customer inquiries within 24 hours — guaranteed. Whether it's about your order, shipping, or product details, our team is here to help.